USER Admin Department
Week Ending
May 30, 2025
| # | Metric | Owner | Target | Current Week | Status | Notes/Barriers |
|---|---|---|---|---|---|---|
| 1 | User Account Setup Time | Jane Smith | ≤2 hrs | 1.8 hrs | On track | Onboarding backlog cleared |
| 2 | Access Request Resolution Rate | Alex Chen | 100% | 98% | Needs attention | 2 delays due to vendor SLAs |
| 3 | System Security Compliance | Security Team | 100% | 100% | On track | Zero vulnerabilities found |
| 4 | Helpdesk Ticket SLA Adherence | Mike Rivera | 95% | 93% | Needs attention | High volume during rollout |
| 5 | Employee Offboarding Completion | Sarah Khan | 24 hrs | 22 hrs | On track | Improved checklist efficiency |
| 6 | Directory Accuracy Rate | Team | 99.5% | 99.7% | On track | Automated audit successful |
| 7 | Training Completion % (Q1) | HR Liaison | 90% | 85% | Off track | Scheduling conflicts; plan update needed |
5-15 Metrics: Focused on critical outcomes (7 shown).
Ownership: Each metric assigned to one accountable person.
Measurable:
Status Symbols:
Notes/Barriers: Concise root-cause analysis for deviations.
User Account Setup Time: Tracks efficiency of onboarding.
Access Request Resolution: Measures responsiveness to access needs.
Security Compliance: Ensures zero-tolerance for policy gaps.
Helpdesk SLA: Reflects support effectiveness for user issues.
Offboarding Speed: Mitigates security risks post-exit.
Directory Accuracy: Prevents access errors/ghost accounts.
Training Compliance: Ensures team skill alignment.
One page, <15 min weekly review.
Same metrics tracked weekly.
Status flags drive problem-solving.
Supports company-level Rocks/Goals.
Next Steps: Review every L10 meeting, assign barriers to Rocks, and reset targets quarterly.
EOS® Scorecard for USER Admin Department | Generated on May 30, 2025