Tracking performance metrics for corporate travel efficiency, cost savings, and employee satisfaction
| Key Metrics | Current | Target | Status | Trend |
|---|---|---|---|---|
|
Travel Request Processing Time
Avg. hours from request to booking
|
2.3
hours
|
≤ 2.0 hrs
|
Attention |
+0.4
|
|
Policy Compliance Rate
% of bookings adhering to travel policy
|
94.5%
|
≥ 96%
|
Attention |
+1.2%
|
|
Traveler Satisfaction
Avg. satisfaction score (1-5)
|
4.3
/5.0
|
≥ 4.5
|
Attention |
0.0
|
|
Issue Resolution Time
Avg. hours to resolve travel issues
|
5.7
hours
|
≤ 4.0 hrs
|
Off Track |
+1.5
|
|
Cost Savings
Monthly savings vs benchmark
|
$48,200
|
≥ $45,000
|
On Target |
+$3,200
|
|
Booking Accuracy
% of error-free bookings
|
98.1%
|
≥ 98%
|
On Target |
+0.4%
|
|
Travel Risk Management
% of travelers with risk assessments
|
87.3%
|
≥ 90%
|
Attention |
+2.1%
|
Exceeded cost savings target by $3,200 this month
New vendor negotiations resulted in 12% lower hotel rates in key cities
Booking accuracy reached record high of 98.1%
New validation system reduced errors by 22% quarter-over-quarter
AI Chatbot Implementation
Launching next month to handle 40% of routine inquiries
Mobile Travel App
Development underway for Q1 2024 launch
Issue resolution time increasing
Complex international disruptions taking 35% longer to resolve
Policy compliance below target
New hires booking outside policy at 18% higher rate than tenured staff
Expect increased travel to European offices with new project launches. Prepare for 20% more complex international itineraries.