Based on EOS Traction Book Framework - Quarterly Performance Metrics
Q3 2023
Q2 2023
| Metric | Target | India | Malaysia | USA | Status |
|---|---|---|---|---|---|
|
Tax Collection Efficiency
% of revenue collected vs target
|
≥ 95% |
94.2%
(Prev: 93.5%)
|
96.8%
(Prev: 95.2%)
|
89.7%
(Prev: 91.3%)
|
Slightly Below |
|
Return Processing Time
Average days to process returns
|
≤ 30 days |
42 days
(Prev: 45 days)
|
28 days
(Prev: 31 days)
|
35 days
(Prev: 38 days)
|
Needs Improvement |
|
E-Filing Adoption
% of returns filed electronically
|
≥ 85% |
78.5%
(Prev: 75.2%)
|
92.3%
(Prev: 90.1%)
|
95.1%
(Prev: 94.7%)
|
Progressing |
|
Taxpayer Satisfaction
Net promoter score (NPS)
|
≥ 50 |
48
(Prev: 46)
|
56
(Prev: 53)
|
42
(Prev: 40)
|
On Track |
|
Compliance Rate
% of taxpayers filing on time
|
≥ 90% |
82.3%
(Prev: 80.1%)
|
88.7%
(Prev: 86.9%)
|
85.6%
(Prev: 84.2%)
|
Progressing |
|
Audit Effectiveness
Revenue identified per audit ($M)
|
≥ $0.5M |
$0.42M
(Prev: $0.38M)
|
$0.58M
(Prev: $0.52M)
|
$0.61M
(Prev: $0.57M)
|
Exceeding |
Strengths: Improving taxpayer satisfaction, good audit effectiveness
Areas to Improve: Return processing time, e-filing adoption
Strengths: Leading in e-filing, strong collection efficiency
Areas to Improve: Compliance rate needs further improvement
Strengths: Highest e-filing rate, effective audits
Areas to Improve: Tax collection efficiency, taxpayer satisfaction