Payroll Department

Payroll Processing Scorecard

Tracking accuracy, compliance, and efficiency in payroll operations

99.3%
Payroll Accuracy
100%
On-Time Payroll
$0
Penalties This Year
Reporting Period: Oct 1-31, 2023
Accuracy Rate
99.3%
Processing Time
3.1 days
Query Resolution
1.9 hrs
Compliance Rate
98.7%

Payroll Performance Metrics

Key Metrics Current Target Status Trend
Payroll Accuracy Rate
% of error-free payroll runs
99.3%
≥ 99.5%
 Attention
+0.1%
Processing Cycle Time
Days from data lock to payment
3.1
days
≤ 3.0 days
 Attention
-0.2
Employee Query Resolution
Avg. hours to resolve inquiries
1.9
hours
≤ 2.0 hours
 On Target
-0.3
Tax Compliance Rate
% of accurate tax filings
100%
100%
 On Target
0%
Cost per Paycheck
Average processing cost
$3.82
≤ $3.75
 Attention
+$0.07
Time Entry Accuracy
% of accurate time records
97.2%
≥ 97.5%
 Attention
+0.4%
Employee Satisfaction
Avg. satisfaction score (1-5)
4.4
/5.0
≥ 4.5
 Attention
+0.1

Overall Performance

79%
of metrics on target
Needs Attention
79%
On Target
On Target
2
Attention
4
Off Track
0

Priority Focus Area

Payroll Accuracy Rate
99.3% vs target 99.5%
Weekly Trend +0.1%
99.0% 99.5% 100%

Improvement Plan

  • Implement additional validation step for bonus calculations
  • Automate overtime calculation verification
  • Enhance payroll reconciliation process

Efficiency Metrics

Processing Time 3.1 days
Cost per Paycheck $3.82
Query Resolution 1.9 hrs
Time Entry Accuracy 97.2%

Payroll Analysis & Insights

Top Achievements

100% tax compliance maintained

Zero penalties for 24 consecutive months

Query resolution time reduced to 1.9 hours

New knowledge base reduced inquiries by 15%

Improvement Initiatives

AI-Powered Anomaly Detection

Implementation scheduled for Q1 2024

Payroll Automation Upgrade

New system to reduce processing time by 30%

Critical Concerns

Accuracy rate below target at 99.3%

Most errors in overtime and bonus calculations

Cost per paycheck increased to $3.82

Due to higher volume of manual adjustments

Error Analysis

Overtime Errors
42%
Bonus Calculations
31%
Tax Withholdings
15%
Other
12%
Next Payroll Run: November 15, 2023
Prepared by: Payroll Operations Manager