Key Performance Indicators
Total Returns
247
Last Month
↓ 12%
Replacement Rate
74%
Target
80%
Debit Note Accuracy
92%
Target
95%
Avg. Resolution Time
6.2d
Target
5d
Returns Breakdown
Return Type Distribution
247
Total Returns
Return Types Analysis
Replacement
124 (50.2%)
Target: 55%
↑ 5% from last month
Repair
59 (23.9%)
Target: 25%
↓ 2% from last month
Return with Debit Note
42 (17.0%)
Target: 15%
↑ 3% from last month
Return without Debit Note
22 (8.9%)
Target: 5%
↓ 1% from last month
Recent Returns
| Return ID | Supplier | Product | Type | Debit Note | Status | Actions |
|---|---|---|---|---|---|---|
| RT-10245 | Global Components Ltd. | Circuit Board XT-7 | Replacement | DN-78451 | Completed | |
| RT-10246 | Precision Parts Inc. | Hydraulic Valve HV-22 | Repair | - | In Progress | |
| RT-10247 | ElectroTech Solutions | Power Supply PS-450 | With Debit Note | DN-78452 | Pending | |
| RT-10248 | MetalWorks Co. | Steel Bracket SB-34 | Without Debit Note | - | Completed | |
| RT-10249 | Global Components Ltd. | Sensor Module SM-8 | Replacement | DN-78453 | In Progress |
EOS Traction Toolbox
Top Issues
- • High replacement rate for Global Components Ltd.
- • Delay in debit note processing
- • Inconsistent documentation for repairs
- • Improved resolution time for ElectroTech Solutions
Current Rocks
- • Reduce replacement rate to 50% by Q4
- • Implement new supplier evaluation system
- • Automate debit note process by Dec 2023
- • Reduce resolution time to 5 days average
Scorecard Metrics
Return Resolution Rate
94%
Debit Note Accuracy
92%
Cost Recovery Rate
87%
Supplier Satisfaction
88%