| Metric | This Week | Target | Status | Trend |
|---|---|---|---|---|
|
Attendance Accuracy
% of accurate attendance records
|
98.7%
|
≥ 98%
|
On Target | +0.4% |
|
Payroll Accuracy
% of error-free payroll processing
|
99.2%
|
≥ 99%
|
On Target | +0.2% |
|
Query Resolution Time
Avg. hours to resolve employee queries
|
1.8
hours
|
≤ 2 hours
|
On Target | -0.3 |
|
Compliance Rate
% adherence to labor regulations
|
97.5%
|
≥ 98%
|
Attention | 0% |
|
Leave Request Processing
Avg. hours to process leave requests
|
16.4
hours
|
≤ 12 hours
|
Off Track | +3.1 |
|
Timesheet Submission Rate
% of timesheets submitted on time
|
94.3%
|
≥ 95%
|
Attention | -1.2% |
|
Overtime Accuracy
% of accurate overtime calculations
|
98.1%
|
≥ 98%
|
On Target | +0.5% |
Payroll accuracy reached 99.2%, exceeding target. Overtime calculations improved significantly due to the new automated system. Query resolution time decreased to 1.8 hours.
Implement digital leave request system to reduce processing time. Conduct training on the new labor regulations for compliance team. Introduce mobile app for timesheet submission to improve rates.
Leave request processing time increased to 16.4 hours, well above target. This is causing employee dissatisfaction in departments with urgent leave requirements.
With planned improvements, expect 30% reduction in leave processing time within 4 weeks. Compliance rate should reach target after regulation training. Timesheet submission expected to improve to 96%.