Travel Desk Performance Dashboard

Total Bookings

1,248

12.4% from last month

Avg. Response Time

15.2min

2.1 min from target

Satisfaction Rate

92.6%

4.2% from last month

Cost Savings

$24.8K

8.7% from last quarter

Monthly Bookings Trend

View All

Agent	Bookings	Satisfaction
Sarah Johnson Senior Agent	184	98%
Michael Chen Travel Specialist	167	96%
Emma Rodriguez Coordinator	152	94%
David Wilson Agent	138	91%

View All

Flight Cancellation

2 days ago

Customer: Robert Smith • Priority: High

Pending Assigned to Sarah J.

Hotel Overbooking

1 day ago

Customer: Jennifer Lee • Priority: Medium

In Progress Assigned to Michael C.

Visa Processing Delay

5 hours ago

Customer: Thomas Brown • Priority: High

New Unassigned

Car Rental Issue

3 days ago

Customer: Amanda Clark • Priority: Low

In Progress Assigned to David W.

Lost Luggage

4 days ago

Customer: James Miller • Priority: Critical

Pending Assigned to Emma R.