Customer Success & After Sales Support

Performance Scorecard & Metrics Dashboard

May 28, 2025 - Wednesday
Last updated: Today at 10:30 AM

Field Service

248

Service Requests

Completed 198 (79.8%)

Help Desk

142

Active Tickets

Avg. Resolution 4.2 hours

AMC/CMC Visits

89

Scheduled This Week

On Schedule 74 (83.1%)

Technicians

32

Active Today

Utilization 78.3%

Field Service Performance

24
Pending
18
In Progress
6
Overdue
4.7
Avg. Rating

Service Request Types

Installation
35%
Repair
28%
Maintenance
22%
Inspection
15%

Help Desk Ticketing System

42
New Tickets
86
In Progress
14
Escalated

Ticket Resolution Time

2.1h
Critical
4.2h
High Priority
8.5h
Normal

AMC/CMC Schedule

Scheduled This Week

May 27 - Jun 2, 2025

89
Preventive Maintenance
12 customers
42
Visits
Equipment Calibration
8 customers
24
Visits
System Upgrades
5 customers
15
Visits
Annual Contract
3 customers
8
Visits

Technician Schedule

32
Available Technicians
6
On Leave

Workload Distribution

High
6 techs
Medium
17 techs
Normal
9 techs