Total Claims Processed
4,728
15.3% from last month
Avg. Processing Time
3.2 days
0.8 days improvement
Accuracy Rate
98.6%
0.4% below target
Cost Savings
$182K
7.2% from last quarter
Monthly Claims Volume
Claims Type Distribution
Processing Time Distribution
0-2 days
42%
3-5 days
35%
6-10 days
18%
10+ days
5%
Accuracy by Claim Type
Medical
97.2%
Dental
99.1%
Vision
98.5%
Pharmacy
96.8%
Current Claims Status
Top Claims Processors
View All| Processor | Claims | Avg. Time | Accuracy |
|---|---|---|---|
|
Jennifer Lee Senior Processor |
428 |
2.4d
|
99.3%
|
|
Michael Roberts Quality Specialist |
396 |
2.7d
|
99.5%
|
|
Sarah Johnson Processor |
382 |
3.1d
|
98.7%
|
|
David Wilson Processor |
365 |
3.5d
|
97.9%
|
Recent Quality Issues
View AllIncorrect Benefit Calculation
2 days agoClaim #CT-2025-7281 • Medical
High Severity
Assigned to David W.
Missing Documentation
1 day agoClaim #CT-2025-8356 • Dental
Medium Severity
Assigned to Sarah J.
Coding Error
5 hours agoClaim #CT-2025-9012 • Pharmacy
Review Needed
Unassigned
Duplicate Claim
3 days agoClaim #CT-2025-6453 • Vision
Medium Severity
Assigned to Michael R.