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FSM-Field Service Management

Implementation work for FSM Managers

TEAM

Suppliers

Stores

Technicians

RepairShops

ServiceDesk

Customers

TARGETS

Resolve customer issues quickly

Predict, detect, and resolve quickly

Dispatch technicians where needed most.

Enhances tools & inventory management,

Minimise failures, repairs and returns

Develop eltie team of skilled experts

GOALS

Ensure a first-time fix

Solve before customers even know

Give exceptional on-site customer experiences

Empowering Agents & Technicians

Reduce service costs

Workforce safety

ACTIONS

Service Contract SLA

Service Call Ticket

Call allotment to Technician

WorkOrder to issue inventory

Technician Call Respond

Customer Feedback and Rating


What We Offer

Simplify

1. Service Delivery
2. Technician working
3. Service Desk working
4. Customer Feedback
5. Customer Self Service

Automate

1. Technician Scheduling
2. Service via chatbot
3. Technician Routing
4. Technician Claims
5. Technician Budgets

Control

1. Service Delays
2. Technician
3. Service Desk
4. Service Delivery
5. Service Quality

Eliminate

1. Process bottlenecks
2. Repair/Replace Work
3. Delays in Delivery
4. Customer Complains
5. Customers Rejects